1 Why do we need to pay for charging?

Setting up and operating the requisite infrastructure incurs considerable costs so we would not be able to improve our network if the services were kept free.

2 How does one charging session costs?

At the moment, you can purchase units of charging. Normal AC charging is 259 KČ, fast DC charging is 333 KČ and ultra fast DC charging is 450 KČ.

3 How can I pay for charging?

You can find a clear overview of the process here, click here for details.

4 What happens if I have purchased the service but the charging is somehow interrupted before reaching a 100% charge?

In these cases you can, of course, resume charging. Please let our on-site assistants know and they will take the necessary steps in consultation with Customer Services (+420 (2) 96330822).

5 Where can I ask questions or report any problems?

We have limited capacity to help you at the stations, but you can contact our Customer service, click here for contact details.

6 What types of connectors and levels of output are available for the service?

All the charging posts we installed feature 1 CCS, 1 CHAdeMO and 1 Type 2 connector. The rated output is 22kWh for normal (AC) charging and 50kWh for fast (DC) charging.

7 Why has the charging stopped after starting?

Scenario 1: The vehicle has stopped the charging session.

Scenario 2: The charger has stopped the charging session and has entered emergency mode due to a vehicle malfunction.

Please also note:

Our assistants will take the necessary steps for you. If you, however, want to connect/disconnect the cable yourself, please avoid stopping the charging session using the disconnect button in the driver’s compartment of your vehicle. This may disrupt the processes of the connected system, thereby causing the charger to become unavailable for other users. However, if such a disconnection does occur, please notify our assistants at the station.

8 What types of chargers are available and for what vehicle models can they be used?

For charging at home, Type 1 (e.g. for Nissan LEAF, Kia Soul, Peugeot Ion) or Type 2 (Mennekes) connectors (e.g. for Tesla Model S, VW eGolf, Renault Zoe) are available.

Two types of direct-current (DC) chargers are widely used in Europe. The CHAdeMO system, developed by Japanese car manufacturers, is used by Nissan, Kia, Mitsubishi, Citroen and Peugeot, while the CCS connector, an upgraded version of the Type 2 connector, is mainly supported by European car manufacturers such as BMW and Volkswagen. To charge a Tesla Model S, an adapter can be used for the CHAdeMO connector.

9 I have an Opel Ampera; will I be able to charge it?

It’s possible that the Type 2/Type 1 adapter cable supplied by the manufacturer in the Opel Ampera’s accessories may not be able to be used to start the charging process. The reason for this is that one of the pins on the Type 2 adapter cable’s connector was made shorter by the manufacturer, meaning proper physical contact is not made. This is due to a safety requirement because the manufacturer recommends using a normal AC charger for this model. An adapter cable is commercially available that can be used to start the charging process for this model.

10 Do you hear strange, seemingly abnormal noises or a loud, fan-like sound coming from the charger and don’t know what to do?

If this happens, we would be grateful if you would report it to our assistants at the station. It is also worth noting that the charger’s cooling fans may start up during normal operation. They emit a clearly audible noise which is a part of normal operation so, in such cases, the charging session should not be interrupted and the emergency stop button should also not be used.

11 What does AC charging mean?

AC charging means ‘alternating-current’ charging. Due to the low capacity of the inverters built into vehicles, there are very few cars that are able to use its full output. They are usually capable of delivering an output below 50kW, their standard output being 22kW; however, some car models (e.g. Renault), are able to reach higher electricity input levels using AC as well.

12 How long does AC charging take?

It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 1 to 1.5 hours for our customers to charge their cars in one sitting.

13 What does DC charging mean?

DC charging means ‘direct-current’ charging. Chargers with a capacity over 40kW are called ‘fast chargers’. These are usually direct-current (DC) chargers.

14 How long does DC charging take?

It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 25 to 35 minutes for our customers to charge their cars in one sitting.

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